Q: WHAT CURRENCY WILL I BE CHARGED IN? DO YOU CHARGE SALES TAX?
A: Clients in the USA get charged in USD. Clients worldwide get charged in CAD. Clients in Canada get charged in CAD as well, and sales tax is added - varying depending on which province you are located in.
Q: WHO IS RUNNING THE IMAGE SALON?
A: The Image Salon was started by photographers Davina & Daniel Kudish of DAVINA + DANIEL. Over the last 8 years, they have photographed hundreds of weddings in their hometown of Montreal, as well as all around the world, picking up a few awards along the way. Their WEBSHOP: Post-Production has been a huge hit in the photography industry, and a post-production service is the extension of their teachings. All of the same methods & philosophies are applied when working with other wedding photographers!
Q: CAN I DO A TEST RUN?
A: Yes you can! Once you sign-up, we will invite you to schedule a call with our on-boarding team. During that call, they will work on images live with you, iron out your style, and prepare all of your editing preferences so your account is ready for your first order. They will also sit down with your assigned editor to make sure all of the guidelines are properly followed. We have had great success using this approach, and allows you to see exactly how we work without any kind of financial commitment.
Q: WHO'S EDITING MY PHOTOS? WILL THEY TAILOR THE EDITING TO SUIT MY STYLE?
A: We want your images to get the right makeover based on what you like, so we will assign you one editor, always the same, who will work with you, on each of your weddings. With your feedback, you can expect them to reach a level of consistency that suits your style within a few weddings.
Q: HOW LONG WILL IT TAKE?
A: From the moment we receive your files to the moment you get them back all nice and pretty: 5-10 business days or sometimes less, depending on the queue that week for your editor. Culling is completed in 4-6 business days. Portrait orders have a standard of 4-5 business days. Rush orders are possible as well.
Q: WHAT IS THE DIFFERENCE BETWEEN THE 3 EDITING LEVELS?
A: Between BASIC & BASIC+ levels, the main difference is the burning & dodging (which only comes with BASIC+ level). It will allow us to push your images a little bit more. We also offer to crop/straighten your images with the BASIC+ edits. At BEST level, we will use further adjustment brushes to really make the images pop, as well as soften the skin. We can also do some basic spot removal at that level.
Q: CAN YOU DO EXTRA RETOUCHING? LIQUIFY? REMOVE OBJECTS?
A: Definitely! We have a dedicated team for custom retouching. When submitting an order, you will see an option to request a custom quote, and list the work you’d like to have done on the images. We will get back to you with an estimate for your approval.
Q: CAN I SEND NON WEDDING PHOTOS? PORTRAITS, FAMILY, BABY, MATERNITY?
A: Absolutely! Many of our clients shoot non-wedding work during the off-season, and we edit a lot of portraits, families, and maternity/baby sessions as well. At the moment, we only offer Lightroom editing (as BASIC/BASIC+/BEST), and extra retouching in Photoshop for this sort of work isn't offered. Otherwise, the process is all the same!
Q: HOW DO I UPLOAD MY IMAGES?
A: Once you get started with us, you will be able to download our own application. You will then simply have to drag & drop your files into it. It’s quite simple!
You can send in your full RAW files, or a LR Catalog with Smart Previews. DNG files are also okay.
Q: HOW WILL I RECEIVE MY FILES?
A: If you send in a LR Catalog, we will send back the same. For RAW files, we will send you XMPs for Basic and Basic+. Portrait orders can also be returned in PSD or TIFF format.
Q: IS THERE A MINIMUM? A CONTRACT?
A: There are no minimums, ever. And no contracts.
Q: HOW DO I GET STARTED?
A: Simply click the button below! We look forward to working with you!